https://ideawaza.com/api.php?action=feedcontributions&feedformat=atom&user=158.132.12.80 2026-10-01T12:24:42Z User contributions MediaWiki 1.46.0 https://ideawaza.com/index.php?title=Consumer_Behavior_in_Travel_and_Tourism/GROUP_3:_Dissatisfaction_and_post-purchase_word-of-mouth&diff=66185 2008-11-14T08:49:02Z

<p>158.132.12.80: </p> <hr /> <div>Interview 8 friends/relatives about memorable cases of dissatisfaction during a trip. Try to learn what the causes of dissatisfaction were, and what they did or did not do after they were dissatisfied. As part of the interview, learn exactly: <br /> a) who they talked to (if anyone), <br /> b) how many others they told about it, <br /> c) what aspects they talked about, <br /> d) if they talked to the company/outside agency, what was the result.<br /> <br /> '''Analysis:''' From the results, summarise: <br /> a) what makes people dissatisfied and how this may differ among respondents with different characteristics, <br /> b) what makes them complain, and <br /> c) specific strategies companies should use to handle complaints well and increase customer satisfaction. <br /> <br /> '''Group 3:'''<br /> <br /> * KUNG Man Yee Kathy (07544282d)<br /> * YIP Sze Lueng Walter (07545820d)<br /> * LAI Tin Hang Michael (07542504d)<br /> * LEUNG Man Yee Cassie (07594107d) <br /> <br /> <br /> [[Consumer Behavior in Travel and Tourism]]<br /> ----<br /> Begin your writing here (delete this)</div>

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