Business process management - Revision history

wikademia>Eme: /* See also */

2010-11-22T15:51:49Z

wikademia>Eme at 15:51, 22 November 2010

2010-11-22T15:51:31Z

← Older revision		Revision as of 15:51, 22 November 2010
Line 3:		Line 3:
	==References==		==References==
	{{reflist}}		{{reflist}}

			==Resources==
			* [[Charter for BPM democracy]]
			* [[An overview of charters for BPM program governance]]
			* [[Charter for the BPM engine]]
			* [[Charter for BPM alignment]]
			* [[Charter for conflict resolution in BPM]]
			* [[Charter for business process management investment]]
			* [[BPM charters glossary]]

			==See also==
			* [[business process management tools]]
			* [[business process management training]]
			* [[CRM system]]
			* [[business process reengineering training]]
			* [[Workflow document management software]]
			* [[business process improvement software]]

			[[Category:Business process management]]

wikademia>Eme: by en.wikipedia.org/w/index.php?title=Business_process_management&action=history&year=2010&month=11&tagfilter= and me

2010-11-22T15:44:03Z

by en.wikipedia.org/w/index.php?title=Business_process_management&action=history&year=2010&month=11&tagfilter= and me

New page

'''Business process management''' (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a [[Holism|holistic management]] approach<ref>vom Brocke, J. & Rosemann, M. (2010), [http://www.bpm-handbook.com Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture] (International Handbooks on Information Systems) (Vol. 1). Berlin: Springer</ref> that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Business process management attempts to improve processes continuously. It could therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. An empirical study by Kohlbacher (2009) reveals that BPM helps organizations to gain higher customer satisfaction, product quality, delivery speed and time-to-market speed <ref name="SMS">Kohlbacher, M. (2009): The Effects of Process Orientation on Customer Satisfaction, Product Quality and Time-Based Performance. Paper presented at the 29th International Conference of the Strategic Management Society, Washington DC, October 11-14, [http://dc.strategicmanagement.net Conference Website]. Further details, see [http://www.processorientation.com/?p=289 Article] on ''http://www.processorientation.com''</ref>.

==References==
{{reflist}}

← Older revision		Revision as of 15:51, 22 November 2010
Line 14:		Line 14:

	==See also==		==See also==
	* [[~~business~~ process management tools]]		* [[Business process management tools]]
	* [[~~business~~ process management training]]		* [[Business process management training]]
	* [[CRM system]]		* [[CRM system]]
	* [[business process reengineering training]]		* [[business process reengineering training]]
	* [[Workflow document management software]]		* [[Workflow document management software]]
	* [[~~business~~ process improvement software]]		* [[Business process improvement software]]

	[[Category:Business process management]]		[[Category:Business process management]]