Tudor IT Process Assessment: Difference between revisions
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'''Tudor IT Process Assessment''' ('''TIPA''') is a methodological framework for process assessment. Its first version was published in 2003 by the [[CRP Henri Tudor|Public Research Centre Henri Tudor]] based in Luxembourg. TIPA is now a registered trademark of the [[Luxembourg Institute of Science and Technology]] (LIST). TIPA offers a structured approach to determine [[process capability]] compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations.<ref>{{Cite web|url=http://www.tipaonline.org/en/tipa|title=Assess and Improve Your IT Processes with the TIPA Framework}}</ref> | '''Tudor IT Process Assessment''' ('''TIPA''') is a methodological framework for process assessment. Its first version was published in 2003 by the [[CRP Henri Tudor|Public Research Centre Henri Tudor]] based in Luxembourg. TIPA is now a registered trademark of the [[Luxembourg Institute of Science and Technology]] (LIST). TIPA offers a structured approach to determine [[process capability]] compared to recognized best practices. TIPA also supports process improvement by providing a gap analysis and proposing improvement recommendations.<ref>{{Cite web|url=http://www.tipaonline.org/en/tipa|title=Assess and Improve Your IT Processes with the TIPA Framework}}</ref> | ||
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The [[gap analysis]] helps identify [[SWOT analysis|SWOTs]], get a clear picture of the current state and identify improvement recommendations. | The [[gap analysis]] helps identify [[SWOT analysis|SWOTs]], get a clear picture of the current state and identify improvement recommendations. | ||
Interviews with process actors are used to understand | Interviews with process actors are used to understand how process is performed and a process maturity rating scale is used to measure the gap between the frame of reference and the field reality. | ||
An assessment project starts with a clear goal statement to define the scope of the project. The project involves a series of roles who take part in the assessment. The project is organized in 6 phases. It is supported by several tools (templates and spreadsheets) provided in the TIPA Toolbox.<ref>[http://www.tipaonline.org/en/tipa/tipa-toolbox/ The TIPA toolbox]</ref> | An assessment project starts with a clear goal statement to define the scope of the project. The project involves a series of roles who take part in the assessment. The project is organized in 6 phases. It is supported by several tools (templates and spreadsheets) provided in the TIPA Toolbox.<ref>[http://www.tipaonline.org/en/tipa/tipa-toolbox/ The TIPA toolbox]</ref> | ||
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===ITIL=== | ===ITIL=== | ||
ITIL is a set of best practices for IT service management (ITSM) that focus on aligning IT services with the needs of business. ITIL has structured these best practices as processes. TIPA for ITIL enables to assess these processes. But ISO/IEC 15504 process assessment is to be performed against a compliant process assessment model, which combines the description of the process in terms of process purpose and outcomes, with performance and capability indicators. The TIPA process assessment model for ITIL contains that structured description of the ITIL processes. It was developed applying [[requirements engineering]] techniques that support the quality characteristics expected from a compliant process model (traceability, comprehensiveness, usability, assessability). | ITIL is a set of best practices for IT service management (ITSM) that focus on aligning IT services with the needs of business. ITIL has structured these best practices as processes. TIPA for ITIL enables to assess these processes. But ISO/IEC 15504 process assessment is to be performed against a compliant process assessment model, which combines the description of the process in terms of process purpose and outcomes, with performance and capability indicators. The TIPA process assessment model for ITIL contains that structured description of the ITIL processes. It was developed applying [[requirements engineering]] techniques that support the quality characteristics expected from a compliant process model ([[traceability]], comprehensiveness, usability, assessability). | ||
===TIPA specifics=== | ===TIPA specifics=== | ||
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Like in the Standard CMMI Appraisal Method for Process Improvement ([[SCAMPI]]), there are three different classes of assessment in TIPA. A TIPA assessment can be performed using Class 1, 2 or 3 depending on the level of confidence required on the assessment results, and on the amount of resources available to perform that assessment. TIPA Class 1 requires more resources than TIPA Class 2 and TIPA Class 2 requires more resource than TIPA Class 3. | Like in the Standard CMMI Appraisal Method for Process Improvement ([[SCAMPI]]), there are three different classes of assessment in TIPA. A TIPA assessment can be performed using Class 1, 2 or 3 depending on the level of confidence required on the assessment results, and on the amount of resources available to perform that assessment. TIPA Class 1 requires more resources than TIPA Class 2 and TIPA Class 2 requires more resource than TIPA Class 3. | ||
'''TIPA Class 1''' is the most reliable class | '''TIPA Class 1''' is the most reliable class; it allows a high level of objectivity, rigor and confidence in the assessment result, thanks to a large collection of evidence, over and above the other two classes. | ||
'''TIPA Class 2''' corresponds to the original TIPA assessment method; it is a good balance between required resources and the usability of the assessment results. | '''TIPA Class 2''' corresponds to the original TIPA assessment method; it is a good balance between required resources and the usability of the assessment results. | ||
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*The TIPA presentation templates | *The TIPA presentation templates | ||
*The TIPA Process Assessment Model | *The TIPA Process Assessment Model | ||
*The project management toolset | *The [[project management]] toolset | ||
*Questionnaires | *Questionnaires | ||
*The process rating toolset | *The process rating toolset | ||