Business process management: Difference between revisions
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==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
==Resources== | |||
* [[Charter for BPM democracy]] | |||
* [[An overview of charters for BPM program governance]] | |||
* [[Charter for the BPM engine]] | |||
* [[Charter for BPM alignment]] | |||
* [[Charter for conflict resolution in BPM]] | |||
* [[Charter for business process management investment]] | |||
* [[BPM charters glossary]] | |||
==See also== | |||
* [[Business process management tools]] | |||
* [[Business process management training]] | |||
* [[CRM system]] | |||
* [[business process reengineering training]] | |||
* [[Workflow document management software]] | |||
* [[Business process improvement software]] | |||
[[Category:Business process management]] | |||
Latest revision as of 15:51, 22 November 2010
Business process management (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a holistic management approach[1] that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Business process management attempts to improve processes continuously. It could therefore be described as a "process optimization process." It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. An empirical study by Kohlbacher (2009) reveals that BPM helps organizations to gain higher customer satisfaction, product quality, delivery speed and time-to-market speed [2].
References
- ↑ vom Brocke, J. & Rosemann, M. (2010), Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture (International Handbooks on Information Systems) (Vol. 1). Berlin: Springer
- ↑ Kohlbacher, M. (2009): The Effects of Process Orientation on Customer Satisfaction, Product Quality and Time-Based Performance. Paper presented at the 29th International Conference of the Strategic Management Society, Washington DC, October 11-14, Conference Website. Further details, see Article on http://www.processorientation.com
Resources
- Charter for BPM democracy
- An overview of charters for BPM program governance
- Charter for the BPM engine
- Charter for BPM alignment
- Charter for conflict resolution in BPM
- Charter for business process management investment
- BPM charters glossary