Tudor IT Process Assessment: Difference between revisions

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== TIPA for ITIL ==

TIPA for ITIL® ~~(Information Technology Infrastructure Library)~~ is the application of the TIPA framework to the [[IT Service Management]] domain. It applies the TIPA assessment method to the IT Service Management best practices described in [[ITIL]] 2011<ref name=service_strategy>{{cite book|author=FSM. David Cannon|title=ITIL Service Strategy 2011 Edition|publisher=The Stationery Office|year=2011|isbn=978-0113313044}}</ref>

TIPA for ITIL® is the application of the TIPA framework to the [[IT Service Management]] domain. It applies the TIPA assessment method to the IT Service Management best practices described in [[ITIL]] 2011<ref name=service_strategy>{{cite book|author=FSM. David Cannon|title=ITIL Service Strategy 2011 Edition|publisher=The Stationery Office|year=2011|isbn=978-0113313044}}</ref>

<ref name=service_design>{{cite book|author=Lou Hunnebeck|title=ITIL Service Design|publisher=The Stationery Office|year=2011|isbn=978-0113313051}}</ref>

<ref name=service_transition>{{cite book|author=Stuart Rance|title=ITIL Service Transition|publisher=The Stationery Office|year=2011|isbn=978-0113313068}}</ref>

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=== ITIL ===

~~The Information Technology Infrastructure Library (~~[[ITIL]]) is a set of best practices for [[IT service management]] (ITSM) that focus on aligning IT services with the needs of business. [[ITIL]] has structured these best practices as processes. TIPA for [[ITIL]] enables to assess these processes. But [[ISO/IEC 15504]] process assessment is to be performed against a compliant process assessment model, which combines the description of the process in terms of process purpose and outcomes, with performance and capability indicators. The TIPA process assessment model for [[ITIL]] contains that structured description of the [[ITIL]] processes. It was developed applying requirements engineering techniques that support the quality characteristics expected from a compliant process model (traceability, comprehensiveness, usability, assessability).

[[ITIL]] is a set of best practices for [[IT service management]] (ITSM) that focus on aligning IT services with the needs of business. [[ITIL]] has structured these best practices as processes. TIPA for [[ITIL]] enables to assess these processes. But [[ISO/IEC 15504]] process assessment is to be performed against a compliant process assessment model, which combines the description of the process in terms of process purpose and outcomes, with performance and capability indicators. The TIPA process assessment model for [[ITIL]] contains that structured description of the [[ITIL]] processes. It was developed applying requirements engineering techniques that support the quality characteristics expected from a compliant process model (traceability, comprehensiveness, usability, assessability).

=== TIPA specifics ===

@@ Line 49: / Line 49: @@
 == TIPA for ITIL ==
-TIPA for ITIL® (Information Technology Infrastructure Library) is the application of the TIPA framework to the [[IT Service Management]] domain.  It applies the TIPA assessment method to the IT Service Management best practices described in [[ITIL]] 2011<ref name=service_strategy>{{cite book|author=FSM. David Cannon|title=ITIL Service Strategy 2011 Edition|publisher=The Stationery Office|year=2011|isbn=978-0113313044}}</ref>
+TIPA for ITIL® is the application of the TIPA framework to the [[IT Service Management]] domain.  It applies the TIPA assessment method to the IT Service Management best practices described in [[ITIL]] 2011<ref name=service_strategy>{{cite book|author=FSM. David Cannon|title=ITIL Service Strategy 2011 Edition|publisher=The Stationery Office|year=2011|isbn=978-0113313044}}</ref>
 <ref name=service_design>{{cite book|author=Lou Hunnebeck|title=ITIL Service Design|publisher=The Stationery Office|year=2011|isbn=978-0113313051}}</ref>
 <ref name=service_transition>{{cite book|author=Stuart Rance|title=ITIL Service Transition|publisher=The Stationery Office|year=2011|isbn=978-0113313068}}</ref>
@@ Line 68: / Line 68: @@
 === ITIL ===
-The Information Technology Infrastructure Library ([[ITIL]]) is a set of best practices for [[IT service management]] (ITSM) that focus on aligning IT services with the needs of business. [[ITIL]] has structured these best practices as processes. TIPA for [[ITIL]] enables to assess these processes. But [[ISO/IEC 15504]] process assessment is to be performed against a compliant process assessment model, which combines the description of the process in terms of process purpose and outcomes, with performance and capability indicators. The TIPA process assessment model for [[ITIL]] contains that structured description of the [[ITIL]] processes. It was developed applying requirements engineering techniques that support the quality characteristics expected from a compliant process model (traceability, comprehensiveness, usability, assessability).
+[[ITIL]] is a set of best practices for [[IT service management]] (ITSM) that focus on aligning IT services with the needs of business. [[ITIL]] has structured these best practices as processes. TIPA for [[ITIL]] enables to assess these processes. But [[ISO/IEC 15504]] process assessment is to be performed against a compliant process assessment model, which combines the description of the process in terms of process purpose and outcomes, with performance and capability indicators. The TIPA process assessment model for [[ITIL]] contains that structured description of the [[ITIL]] processes. It was developed applying requirements engineering techniques that support the quality characteristics expected from a compliant process model (traceability, comprehensiveness, usability, assessability).
 === TIPA specifics ===

Tudor IT Process Assessment: Difference between revisions

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