Customer experience blueprint: Difference between revisions
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A Customer Experience (CX) Blueprint is a user-centered approach to product strategy that ensures the needs of customers are met regardless of channel or delivery model. As a physical artifact, the CX Blueprint consists of a set of user experience, technical, and product blueprints that together are used to set product direction. | A [[Customer Experience]] (CX) Blueprint is a user-centered approach to product strategy that ensures the needs of customers are met regardless of [[channel]] or delivery model. As a physical artifact, the CX Blueprint consists of a set of [[user experience]], technical, and product [[blueprints]] that together are used to set product direction. | ||
Revision as of 13:22, 22 July 2009
A Customer Experience (CX) Blueprint is a user-centered approach to product strategy that ensures the needs of customers are met regardless of channel or delivery model. As a physical artifact, the CX Blueprint consists of a set of user experience, technical, and product blueprints that together are used to set product direction.