Tudor IT Process Assessment: Difference between revisions
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A process assessment is conducted to get a clear view of the current practices in an organization in a particular domain (e.g. the IT service management domain in TIPA for ITIL). The goal is to compare these practices to a renowned reference so that the current status of the processes can be measured and appropriate suggestions for process improvement can be made. | A process assessment is conducted to get a clear view of the current practices in an organization in a particular domain (e.g. the IT service management domain in TIPA for ITIL). The goal is to compare these practices to a renowned reference so that the current status of the processes can be measured and appropriate suggestions for process improvement can be made. | ||
The [[gap analysis]] helps identify [[SWOT analysis|SWOTs]], get a clear picture of the current state and identify improvement recommendations. | The [[gap analysis]] helps identify [[SWOT analysis|SWOTs]], get a clear picture of the current state, and identify improvement recommendations. | ||
Interviews with process actors are used to understand the way the process is performed and a process maturity rating scale is used to measure the gap between the frame of reference and the field reality. | Interviews with process actors are used to understand the way the process is performed and a process maturity rating scale is used to measure the gap between the frame of reference and the field reality. | ||