Customer experience blueprint: Difference between revisions
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Revision as of 02:27, 19 August 2009
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This article is an orphan, as few or no other articles link to it. Please introduce links to this page from other articles related to it. (August 2009) |
A Customer Experience (CX) Blueprint is a user-centered approach to product strategy that ensures the needs of customers are met regardless of channel or delivery model. As a physical artifact, the CX Blueprint consists of a set of user experience, technical, and product blueprints that together are used to set product direction.
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