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Customer experience blueprint

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A Customer Experience (CX) Blueprint is a user-centered approach to product strategy that ensures the needs of customers are met regardless of channel or delivery model. As a physical artifact, the CX Blueprint consists of a set of user experience, technical, and product blueprints that together are used to set product direction.[1]

References

  1. ↑ The Customer Experience Blueprint, Siebel Systems, 1 Mar 2005, http://whitepapers.zdnet.co.uk/0,1000000651,260142967p,00.htm 

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