Infomate
Template:Short description Template:Infobox company
Infomate (Private) Limited, known as Infomate, is a Sri Lankan company that provides business process management (BPM) and business process outsourcing (BPO) services.[1][2] Founded in 2005, it is a wholly owned subsidiary of John Keells Holdings (JKH), one of Sri Lanka's largest business groups, and was the country's first shared services centre.[3][4][5]
The company based in Colombo and serves clients internationally, particularly in Australia, United Kingdom, United States, Canada, the Nordic region, and the Middle East, alongside domestic clients in Sri Lanka.[3][5] Infomate holds ISO/IEC 27001 certification for information security.[6]
History
Infomate was established in 2005 as an in-house shared services centre for companies within the John Keells Holdings group, tasked with standardising and automating financial processes across JKH's subsidiaries using SAP best practices.[3][4]
The company later expanded from an internal service provider into a commercial BPO business serving external clients, securing its first international client in Norway.[3] It has since grown from an initial team of around 60 employees to about 650, ranking among the top six BPO exporters in Sri Lanka.[5][4]
Rural BPO model
In 2007, Infomate established Sri Lanka's first rural BPO model in partnership with the Foundation for Advancing Rural Opportunities (FARO), aiming to set up outsourcing centres in rural areas that would employ local youth and reduce migration to cities.[3][4][7]
Three rural BPO centres were established under this model:
- Ontime Private Limited in Mahavilachchiya, founded in 2007.[4]
- Seenigama BPO Technologies in Seenigama, established with the Foundation of Goodness.[3][7]
- Jaffna BPO Technology in Jaffna, founded in 2013.[4]
These centres employ young people from rural areas, predominantly women, for back-office and data processing work.[4][7]
Expansion to Orion City
In 2024, Infomate opened a new office at Orion City, an information technology and business park in Colombo, to support its growth and provide additional business continuity capacity for clients.[8]
Operations
Infomate focuses on primarily finance and accounting outsourcing.[4] Its main services include finance and accounting outsourcing (FAO), back office and data processing, business process improvement, customer help-desk and lead generation support, and human resource outsourcing (HRO) and payroll management.[4][9]
References
- ↑ "Infomate Private Limited". SLASSCOM. https://slasscom.lk/directory-detail/infomate-private-limited/.
- ↑ "Infomate (Pvt) Ltd - EDB Sri Lanka". Sri Lanka Export Development Board. https://www.srilankabusiness.com/exporters-directory/company-profiles/infomate-pvt-ltd/.
- ↑ 3.0 3.1 3.2 3.3 3.4 3.5 "Infomate Celebrates 20 Years – Sri Lanka's First Shared Services Centre". Echelon Magazine. 11 September 2025. https://echelon.lk/infomate-celebrates-20-years-sri-lankas-first-shared-services-centre/.
- ↑ 4.0 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 Template:Cite report
- ↑ 5.0 5.1 5.2 "Infomate: Scaling New Heights and Driving Expansion Beyond Sri Lanka". Echelon Magazine. 6 June 2024. https://echelon.lk/infomate-scaling-new-heights-and-driving-expansion-beyond-sri-lanka.
- ↑ "Certified Entity: Infomate (Pvt) Ltd". IAF CertSearch. https://www.iafcertsearch.org/certified-entity/TY81kHphWwMlyGhOU0QegpDD.
- ↑ 7.0 7.1 7.2 "Infomate: A relentless pursuit of innovation, excellence, and growth". Echelon Magazine. 18 May 2022. https://echelon.lk/infomate-a-relentless-pursuit-of-innovation-excellence-and-growth/.
- ↑ "Infomate reveals ambitious growth plans and introduces new world-class facility". Daily Mirror. https://www.dailymirror.lk/ict/Infomate-reveals-ambitious-growth-plans-and-introduces-new-world-class-facility/269-271440.
- ↑ "Services". Infomate. https://infomateworld.com/services/.