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Customer experience blueprint

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Revision as of 13:20, 22 July 2009 by wikademia>Rbpothier (Created a new entry for something that did not exist before.<ref>http://whitepapers.zdnet.co.uk/0,1000000651,260142967p,00.htm</ref><ref>http://www.makibie.com/</ref>)

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A Customer Experience (CX) Blueprint is a user-centered approach to product strategy that ensures the needs of customers are met regardless of channel or delivery model. As a physical artifact, the CX Blueprint consists of a set of user experience, technical, and product blueprints that together are used to set product direction.

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