Archive:Lagan Technologies
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Lagan Technologies is a subsidiary of KANA Software that provides G2C (government to citizen) technology.
The company was founded in 1994, and was acquired by KANA Software[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.
History
Lagan Technologies was first established in 1994 with the launch of its first product, Frontline[2]Template:Failed verification in 1998, a CRM solution designed to be technology-independent, with an open architecture.
Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.[3]
In 2006, Lagan acquired Peter Martin Associates (PMA), a provider of commercial off-the-shelf (COTS) collaborative case management and eligibility screening products.[4]
In 2009, released initial Cloud software offering Lagan OnDemand with customers that included: Bermuda;[5]Template:Failed verification Cobb County, GA,[6] and Pasadena, CA.[7] Lagan also launched its Citizen Mobile Application to promote increased citizen engagement and self service, such as reporting non-emergency issues.[8][9]
In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.[10] In October the same year, Lagan was acquired by KANA Software.[11][12]
References
- ↑ Brown, Steven E.F. (2010-11-06). "KANA Software to buy Ireland's Lagan Technologies". The San Francisco Business Times. http://www.bizjournals.com/sanfrancisco/stories/2010/10/04/daily32.html. Retrieved on 2011-01-24.
- ↑ "Lagan Technologies". 2002. http://www.crescentcapital.co.uk/our-investments/lagan-technologies/. Retrieved on 2011-01-31.
- ↑ "Lagan and CAPS Solutions partner to provide an out-of-box, integrated CRM and business systems connectivity". 2004-03-20. http://www.esriuk.com/industries/pressrelease.asp?pid=147&indID=7&subid=/. Retrieved on 2011-01-31.
- ↑ "Lagan Acquires Leading Human Services Software Vendor, Peter Martin Associates from Affiliated Computer Services, Inc". Business Wire. 2006-05-30. http://www.businesswire.com/news/home/20060530005589/en/Lagan-Acquires-Leading-Human-Services-Software-Vendor. Retrieved on 2011-01-31.
- ↑ "E-Government Awards Contract to Lagan Technologies to Provide Enterprise Case Management Software for the Bermuda Government". 2010-07-19. http://www.plp.bm/node/3052. Retrieved on 2011-01-31.
- ↑ "Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide". 2010-05-18. http://www.newswire.ca/en/releases/archive/May2010/18/c4709.html. Retrieved on 2011-01-31.
- ↑ "City of Pasadena, CA Selects Lagan Cloud-based CRM Contact Center Solution to Improve and Streamline Service Delivery to Citizens". 2010-05-25. http://www.prnewswire.com/news-releases/city-of-pasadena-ca-selects-lagan-cloud-based-crm-contact-center-solution-to-improve-and-streamline-service-delivery-to-citizens-89110607.html. Retrieved on 2011-01-31.
- ↑ "G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions". 2010-10-18. http://www.govtech.com/e-government/G7-Big-City-CIOs-Work-to-Develop-Open-Source-IT-Solutions.html?page=1. Retrieved on 2011-01-31.
- ↑ Tweedie, Alastair (2010-01-14). "Citizen iPhone app from Lagan" (in en-GB). https://www.housing-technology.com/citizen-iphone-app-lagan/.
- ↑ "Lagan Technologies to provide CRM for Brisbane". 2010-11-08. http://www.call-center-international.com/News/Industrynews/385/15797/Lagan-Technologies-to-provide-CRM-for-Brisbane.html. Retrieved on 2011-01-31.
- ↑ McDonnell, Francess. "Lagan software firm bought by US company for £29m" (in en). https://www.irishtimes.com/business/lagan-software-firm-bought-by-us-company-for-29m-1.660432.
- ↑ "Kana Software to buy Lagan Technologies - Silicon Valley Business Journal" (in en-US). 2010-10-06. https://www.bizjournals.com/sanjose/stories/2010/10/04/daily55.html.