Holistic ten perspectives

Holistic ten perspectives (HTP), also known as Holistic trade off model is a very comprehensive, robust and rigorous framework which can be used for in-depth analysis of business cases, scenarios and real situations. This Model also known as Cogwin Ten perspectives has been developed by Cognitive Windows, and has been implemented in banking and telecommunications industry for over eight years. This model is grounded to System Dynamics model, and aims to analyse the root cause and behaviour of complex environment, scenarios, and real situations from ten dimensional perspective, simultaneously.

Some of the prime applications of HTP are Designing System Architecture, Business Process Engineering and Optimization, Strategy Engineering and Optimization, Business Cases Implementation, Organization mobilization and Organization restructuring.

The model comprises of following ten interrelated perspectives:

1. Ergonomics

This perspective analyses the degree to which a workplace environment fits the user. More information can be found here.

2. Strategy

This perspective evaluates the effectiveness of long term business direction and plan in order to achieve desired business goals and objective.

3. Risk

This perspective identifies the possible occurrence of negative results, or negative implications.

4. Quality

This perspective evaluates the overall improvement.

5. Internal Process

This perspective identifies the degree of effectiveness of internal processes.

6. Finance

This perspective identifies the degree of efficiency in management of investments,funds and cash flows.

7.Customer

This perspective evaluates the degree to which potential customer expectations and behaviour is effected.

8. Organization Behaviour

This perspective evaluates the degree to which potential customer expectations and behaviour is effected.

9. Organization Knowledge

This perspective identifies the degree to which organization's knowledge changes.

10. Technology

This perspective identifies the degree to which organization's technology changes.

A distinct feature of this model is that it has the capability to analyse the ripple effect which occurs when a change (positive/ negative) in one of the perspective, can trigger changes (positive/ negative) in other perspectives, hence causing a ripple. The ripple effect can be best used to explain complex outcomes, such as failures occurring despite of positive enforcement in some areas by corporate organizations.

For instance, promoting a new Client Management System in an organization(positive reinforcement in technology perspective) might be considered as a positive enforcement for entire organization, but on the contrary its complexity in user interface might result into organizational resistance to change (negative reinforcement in Organization behaviour perspective). The organization resistance would further result in delays to meet customer expectations (negative reinforcement in Customer perspective) and also increase the probability of errors and mistakes (negative reinforcement in Risk perspective). Thus, despite of a positive change in technology perspective, due to ripple effect the entire quality of the organization might decrease.

On a broader note, this model can be used to understand the behaviour and nature of anomalies and eventually the root cause of these anomalies.